ajleathers web store FAQ section

AJ Leathers is physically located in Richmond Town Square Mall, Cleveland Ohio. We sell top brand leather and wool jackets from various brands such as Sean John, Pelle Pelle, Ed Hardy, Rocawear, Coogi, NFL, MLB, NHL, and many more. Our stock is also available at our online store.

There are many reasons why AJ Leathers is proudly #1 online and retal store to buy from. (a) We offer 100% authentic products with finest quality. (b) We buy direct from manufactures, and this elminates the possiblity of replica items. (c) We offer all new styles from top brand names. (d) We can accept sepecial orders, email us to find out details. (e) Unlike many online sellers, we disclose our physical location, contact information, email, and telephone number. (f) We are Paypal verified member, allowing customers to get items under Paypal protection. (g) We verify order & shipping information before we ship items. (h) Our collection is one of the finest available in market, we always tries to bring best collection of products for our customers.

At this time we only accept paypal payments for all major credit cards, buyer can use his/her credit card via paypal checkout, even he/she don't have a paypal account. Email us if you are unsure about payment process.

We deliver via listed shipping companies. 1) FedEx 2) UPS 3) USPS. Shipping & delivery may take 7-12 business days on average. However for special orders it may take even longer to process and ship the item.

We always verify orders before we ship out, we have no return (ALL SALES FINAL) policy, however we still allow exchange within 7 days of sale if any of the following conditions are met. 1) Size is not correct, buyer needs to exchange with different size 2) Item is not as described If above condition are valid, then buyer should immediatly contact us within given time frame. Once item is approved for return buyer is responsible to shipping item back to us. Note we require that item must be in same conditional as when it was shipped otherwise, item will not be eligable for exhange. It should have all tags, packing it comes with.

If you have question about item e.g size, description and stock availability, please email us before placing order.

We are located in Richmond Town Square Mall, Cleveland Ohio. Address: 691 Richmond Road Richmond Heights OH, 44143 Phone Number: (440)460-0077 Email: [email protected]

Customers should use our buy now button located top right side of our website to securely checkout. If we listed size information in description, then we do have item in stock, if we haven't listed any details please email us before placing order to ensure item and size availability. Customers are always encouraged to email us right after placing order to verify the exact size requirements. Here are steps by instructions placing order. How to Order & Select your desired size : It's simple just follow instructions listed below 1) Use buy now button next to product picture. 2) Use only "Alternative checkout option" 3) This page fill out your shipping and contact information. Click on proceed checkout button. 4) Now you select payment method and indicate size you need in notes section. Use PayPal for paying via credit card (non PayPal users), or use your PayPal account. Google checkout can be also used as alternative checkout option. 5) Follow the instructions ton complete your order. 6) Email us at [email protected] to verify your order information.

No worries, just email us right after placing your order, our team will carefully review your requirements before shipping item. If we have any question that still need clarification, our sales rep will be in touch to ensure order accuracy.

Yes please visit us virtually at You tube http://www.youtube.com/watch?v=bozrHK6T7xk

AJ Leathers customer service team would be glad to help any inquiries from potential buyers, our #1 goal is to gain buyer's trust and confidence. We offer customer's to buy from us using 3rd party vendor (Paypal), we also do enclose our physical location unlike many other competitors. AJ Leathers team would do there best to win to make sales over website as secure and smooth as possible. Customer's can verify our physical presence by visiting Simon's Richmond Town Square Mall Website Directory at http://www.simon.com/mall/malldirectory.aspx?id=153

Buyers can still pay by all major credit cards even they don't have a paypal account. It is easy, just select buy now, fill out order information, and when redirected to paypal site select pay by credit card option for non paypal users.

Yes AJ Leathers offers google checkout option for customers who prefers google checkout over paypal, or credit card. It is simple just follow instructions while checking out.

No problem AJ Leathers can help you use your own shipping carrier, you must have account with either FedEx or UPS. Contact us before placing order for using your own shipping account option, our sales team will adjust auto shipping charges for your item.

AJ Leathers is offering special order option for following brands. Sean John, Pelle Pelle, Coogi, Rocawear, Blac Label, Baby Phat, JH Design, Racing Jackets, Ed Hardy, and United Face. To place a special order send us email with either picture, or style number & size of the requested jacket, we will check with our distributors before confirming any order.

Are you having Checkout Troubles ? (You will learn how to indicate the size, color and payment method) Watch Checkout Tutorial: http://ajleathers.netai.net/home.htm http://www.youtube.com/watch?v=cI4de3jE3wU Download Checkout Tutorial: http://rapidshare.com/files/317249721/Project1.exe.html